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The O4 software incorporates call plans, customer mobile phones relationship management, orders, call cards, Kit Home planograms (shelf layouts), and light merchandising, but phones Pauls required integration with its SAP system for order processing in order to overcome the mobile afternoon rush.
Although the software Kit Home were equipped with mobile phones, communication was also an issue so Pauls wanted to link the Pocket PCs with software Exchange for e-mail Kit Home and calendaring. Kit Home technology software is only a small part of an equation that includes changing business practices to focus more on customers needs and reorienting databases so customer data technology is more easily found, analysts said. Big Kit Home software makers like Oracle and Siebel concede that point customers.
The big question is whether a company is implementing technology or a strategy, said Herb Hunt, chief technology officer for Siebel. For Kit Home software to be a success, it is critical [that] customers have a strategy. |
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